Terms of service

Last updated: 1 October 2026

1. Who we are

This website, german-food.co.uk, is operated by DFB Delicious Food & Beverages Ltd, trading as German-Food.co.uk We are a company registered in England and Wales under company number 11129754. Our registered office is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Our VAT number is GB285392567.

You can contact us at support@german-food.co.uk or through our support page. In these terms, "we", "us" and "our" mean DFB Delicious Food & Beverages Ltd, and "you" means the person placing an order.

2. These terms

These terms apply to every order you place on this website. Please read them, together with our shipping policy, refund policy and privacy policy, before you order. Nothing in these terms affects your legal rights as a consumer.

3. Who can order

You must be at least 18 years old to place an order. Some products, such as liqueur chocolates, contain alcohol. By ordering them you confirm that they are not intended for anyone under 16. We may cancel an order if we have reason to believe these conditions are not met.

We sell to consumers and deliver to addresses in the United Kingdom only.

4. Your order and our contract

When you place an order you will receive an email confirming that we have received it. This is not yet an acceptance. Our contract with you is formed when we send you the email confirming that your order has been dispatched.

We may decline or cancel an order, for example if a product is out of stock, if we cannot deliver to your address, or if there is an obvious error in the price or description. If we cancel an order after you have paid, we will refund you in full.

5. Products and product information

We sell pre-packaged food and household products made by third-party manufacturers. Ingredients, allergens and nutrition information on our product pages are taken from the manufacturer's packaging. Manufacturers sometimes change recipes, so the packaging you receive is the authoritative source. Always check the label before eating a product, especially if you have an allergy.

Product images are for illustration. Packaging may differ slightly from the image shown.

6. Prices and payment

All prices are in pounds sterling and include VAT where VAT applies. Delivery charges are shown at checkout and in our shipping policy. The price that applies to your order is the price shown at the time you place it.

If we discover that a product was listed at an obviously wrong price, we will contact you before dispatch and you can either confirm the order at the correct price or cancel it for a full refund.

Payment is taken when you place your order. We accept the payment methods shown at checkout. Payments are processed securely by our payment providers. We never see or store your full card details.

7. Delivery

Delivery options, costs and typical delivery times are set out in our shipping policy. Delivery times are estimates. If we cannot deliver within 30 days of your order, you may cancel and receive a full refund.

Your order becomes your responsibility once it has been delivered to the address you gave us, or collected by you or someone you nominated.

8. Your right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of receiving it, without giving a reason. This right does not apply to:

  • products that are liable to deteriorate or expire rapidly, and
  • sealed products that you have opened after delivery, where they cannot be returned for health or hygiene reasons.

How to cancel, how to return products and how refunds are paid is explained in our refund policy.

9. Faulty, damaged or incorrect items

If a product arrives damaged, faulty or is not what you ordered, please contact us at support@german-food.co.uk with your order number and a photo. Your rights under the Consumer Rights Act 2015 apply in addition to anything we offer.

10. Our liability to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. Loss or damage is foreseeable if it is obvious that it will happen or if both of us knew it might happen when the contract was made.

We are not responsible for losses that were not foreseeable, or for business losses, as we sell to consumers for private use only.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law, including your rights under the Consumer Rights Act 2015.

11. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier disruption, severe weather or supply shortages. If such an event affects your order, we will let you know. If the delay is substantial, you may cancel and receive a refund for anything you have paid for but not received.

12. Using this website

You may use this website for personal, non-commercial purposes. You must not misuse it, for example by introducing viruses, attempting to gain unauthorised access, or copying our content for commercial use without our permission. Links to third-party websites are provided for information only and we are not responsible for their content.

13. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one shown on this website when you placed it.

14. Complaints, law and courts

If you have a complaint, please contact us first at support@german-food.co.uk and we will try to resolve it.

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in the courts of your home country.

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