Support

Something went wrong with your order, or you have a question? Choose the case that fits below.

Frank and our team read every message and reply within two to three working days.

Something arrived damaged

Please send us:

  • your order number
  • photos that clearly show the damage
  • a photo of the outer box

Please take clear photos of the damage before you open or throw anything away, and keep the packaging until we have replied.

Report damage

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Something is wrong or missing

Please send us:

  • your order number
  • a photo of the item you received, with the label or barcode readable
  • for a missing item, which product is missing
Report wrong or missing items

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You have a question

About your order, our delivery or a product. If it is about an order, please add your order number.

Parcel not here yet? The shipping email we sent you has a tracking link that shows where it is.

Many answers are already in our FAQ.

Ask a question

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Or write to us directly

support@german-food.co.uk

Ordered through Amazon? Please contact us from your Amazon order page.