FAQ | Frequently Asked Questions

Welcome to our FAQ page. We’ve put together clear answers to the questions customers ask most often about ordering, payment, delivery, returns, and account support. Whether you’re shopping for the first time or placing a repeat order, this page is designed to help you find the information you need quickly.

At delicious foods & beverages, we believe online shopping should be straightforward and stress-free. That’s why our FAQs cover everything from how to place an order and track delivery, to how refunds are processed and what to do if you need to exchange an item. If you’re looking for details on shipping times, accepted payment methods, product availability, or promotional codes, you’ll find them here.

Our customer support team regularly reviews and updates this page so the information stays accurate and useful. If you cannot find the answer you need, please contact us directly and we’ll be happy to help.

Question: Are taxes included in your prices?

Answer: Unless stated otherwise, prices shown on product pages include tax.

Question: Are your products authentic German brands?

Answer: We focus on real German products and source from German brands and wholesalers.

Question: Can I request products you don’t currently stock?

Answer: Yes, send your product request to info@delicious-fb.com and we’ll review availability.

Question: Can I substitute Natron for Backin baking powder?

Answer: Natron is baking soda, while Backin is baking powder. They work differently in recipes, so use the ingredient and quantity your recipe specifies rather than swapping them directly.

Question: Can I track my order?

Answer: Yes. Once dispatched, you will receive a tracking email.

Question: Do you ship chilled products?

Answer: No, we currently do not ship chilled products.

Question: How can I contact customer support?

Answer: You can reach us by email at info@delicious-fb.com or phone at +442080501052 during working hours.

Question: How long does delivery take?

Answer: Standard delivery usually takes 2-4 business days, while express delivery takes 1-2 business days. Our UK warehouse ensures that these shipping times are consistent.

Question: How much does delivery cost?

Answer: Standard delivery is a flatrate of £3.99. Express delivery is a flatrate of £4.99.

Question: Is German drink syrup the same as squash?

Answer: It serves a similar purpose: Tri Top Orange-Mandarine is a concentrated orange and mandarin syrup for mixing with water. British shoppers may search for it as squash or drink concentrate. Follow the instructions on the bottle for the mixing ratio.

Question: Is there a minimum order value?

Answer: no we do not have a minimum order value. We recommend getting multiple things at once as the shipping fee is a flat rate.

Question: What are German paprika crisps?

Answer: German paprika crisps are potato crisps seasoned with paprika or bell pepper flavour. They are a popular savoury alternative to plain or cheese and onion crisps, with options here from Lorenz and Funny Frisch.

Question: What can I use as a substitute for German curry ketchup?

Answer: Ordinary tomato ketchup mixed with curry powder is a simple substitute. German curry ketchup offers a more integrated spice blend and comes in different heat levels, so adjust the curry powder gradually and add chilli only if you want extra heat.

Question: What can I use instead of Götterspeise?

Answer: British jelly is the closest equivalent. Lemon or raspberry gives a familiar fruit flavour, while woodruff offers the distinctive option found in this German range.

Question: What can I use instead of Nutella?

Answer: Ovomaltine Crunchy Cream gives you chocolate malt flavour and a crunchy texture. Caotina Crème Chocolat is another Swiss chocolate spread. Both work on bread, toast or pancakes, so choose according to flavour and texture.

Question: What does Pralinen mean in English?

Answer: Pralinen is the German word commonly used for individual chocolates or pralines, usually with a filling. The boxed choices here include cherry liqueur, fruit brandy, espresso and marzipan varieties.

Question: What does “Sold out” mean?

Answer: “Sold out” means the item is temporarily unavailable. We usually restock within a week.

Question: What happens if I miss my delivery?

Answer: Your courier will usually attempt redelivery or provide collection options. Please follow the instructions in your tracking link.

Question: What is Ajona toothpaste?

Answer: Ajona Stomaticum is a concentrated toothpaste made in Germany. A pea-sized amount is enough for a full clean, so a 25ml tube lasts about as long as a standard tube several times its size. It has been sold in the same small red packaging for decades and is a fixture in German bathrooms.

Question: What is caffeine chocolate?

Answer: Caffeine chocolate is chocolate made with added caffeine. In this collection, Schokakola is the option to look for. Check the product information before choosing it, especially if you are buying for someone else.

Question: What is Caro Landkaffee?

Answer: Caro Landkaffee is sold here as instant grain coffee powder. It belongs in the instant drinks section alongside Jacobs and Tchibo freeze-dried coffee, although its product description identifies it as a grain coffee.

Question: What is German Pudding in English?

Answer: German Pudding is a thick, smooth dessert similar to custard or blancmange. It is sold here as a mix in vanilla and chocolate flavours.

Question: What is Gewürzketchup in English?

Answer: Gewürzketchup means seasoned or spiced ketchup. It is tomato based, like familiar ketchup, but contains a more pronounced blend of spices. German versions include curry, Schaschlik and different heat levels, and are commonly served with sausages, chips, burgers or grilled food.

Question: What is Götterspeise in English?

Answer: Götterspeise is the German term for a set jelly dessert. This selection includes woodruff, lemon and raspberry flavours.

Question: What is Ovomaltine Crunchy Cream?

Answer: Ovomaltine Crunchy Cream is a Swiss chocolate malt spread with a crunchy texture. Spread it on pumpernickel, toast or pancakes at breakfast, or use it whenever you would choose a sweet chocolate spread.

Question: What is Sahnesteif used for?

Answer: Sahnesteif means cream stiffener. It is added when preparing whipped cream to help it hold its shape, particularly for cake fillings, toppings and decorated desserts.

Question: What is Spezi?

Answer: Spezi is a German soft drink that combines cola and orange flavours. On this page, Paulaner Spezi is the cola and orange choice, alongside orangeade and mate soft drinks.

Question: What is Süßer Senf?

Answer: Süßer Senf is German sweet mustard. It is especially associated with Bavarian food and is traditionally served with Weißwurst, though it also works with other sausages, cold meats and sandwiches. Its sweetness and milder profile distinguish it from medium hot and extra hot German mustard.

Question: What is Tortenguss in English?

Answer: Tortenguss is cake glaze. It is prepared as a glossy topping for fruit cakes and tarts. This collection includes clear and red versions, so choose the colour that suits your bake.

Question: What is Westfälischer Pumpernickel in English?

Answer: It translates as Westphalian pumpernickel. This is a dense German rye bread, sold here in ready cut slices by Mestemacher. Use it as you would a dark rye loaf, with cheese and other savoury toppings, or with a sweet breakfast spread.

Question: Where do you dispatch orders from?

Answer: We dispatch from our warehouse in Chelmsford to ensure fast and reliable delivery.

Question: Which courier do you use?

Answer: We ship with Royal Mail and choose the best option based on destination and parcel type.

Question: Which payment methods do you accept?

Answer: We accept major payment methods including PayPal, Visa, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay.

Question: Why do Germans say Tempo instead of tissue?

Answer: Tempo was the first branded paper handkerchief in Germany and the name stuck to the whole category, the way Britons say Hanky or Hoover. Asking for ein Tempo in Germany gets you a paper tissue of any brand.

Question: Will I pay customs or import fees?

Answer: No hidden import fees or customs apply for any order.